Roadworks, Shows & Websites

Being positioned on a main road with road works in front of the property most of the time did two things:

It allowed us to benefit from passing traffic to promote our website on signage at the traffic lights and created the imperative of developing a good website which grew from providing about 2% of business in the first year, to about 70%  ten years later.

It forced us to invest time and energy into regional shows, heritage fairs, historic house open days, Woodworker magazine open days, community expos and the weekly Sunday Markets in Windsor for a time to improve exposure.

We outgrew the smaller shows and moved on to doing the Royal Easter Show for three years. The Royal priced itself out of the market for artisans and we moved to doing the Timber and Working with Wood shows. The secret of the timber shows was to always be demonstrating and spruiking. The noise, dust and spectacle drew people to our stand like a magnet.

To supplement our sellable items at shows, we released our rocking horse plans and developed other plans for horsey products which ranged in price from $15 to $35 for the more complex plans.

We used a large 7” carving disk of our own design on a large grinder and around this time had some 4” ones made so we could use a smaller lighter 4” grinder. This disk became a big seller at the Royal and Timber Shows. We had them made in batches of 20 at a time and gradually increased the order sizes over the years. The the biggest boost to sales being when the classes started and every student fell in love with them.

We released a DVD “Horsin’ Around with Power Carving”. I had a friend from previous life who was a camera/production man and he came out and filmed all day – 6am till 9pm. We made the horse in real time and he compressed it into a 90 minute instructional DVD. He knew we could not pay him, but was happy to take a large horse in exchange.

When we eventually got time to make his horse, we found we had enough money to pay him the money instead. That was some 18 months later! The DVD was great, as we expended the energy and money once and it has continued to be a great seller at $35.

Shoestring Marketing – The 7 P’s

Shoestring Marketing is the common name for a style of marketing which could also be described as: “More-Brains-than-Bucks” Marketing; “More-Sweat-than-Silver” Marketing; “More-Chutzpah*-than-Cash” Marketing or “More-Drive-than-Dosh” Marketing. You get the idea.

My form of Shoestring Marketing developed from the pressure point of having no cash for marketing and advertising to grow the business. I knew that unless I made our business very successful, I would never be able to reach my goals.

My goals were and are probably much like your own – to give the children the best education we could afford, live in a nice house in a rural region, eliminate commuting and working long hours for someone else; to pass our working lives doing what we love and our winter years in pleasurable pursuits such as travel & culture, enjoying good food, a few decadences and meeting interesting people. In short – the “good life” or as it’s now called a “treechange lifestyle”

I had big dreams and no way to realise them unless I did something radical. The appeal of Shoestring Marketing for the treechanger is that it is based on smart and low cost marketing so that you can realise your goals and sustain the lifestyle that you crave.

*Chutzpah – Yiddish word meaning “cheeky”, “bold” or “audacious. “Ch” sound pronounced “H” rolling and guttural, deep from the throat.

Prerequisites to being a Great Shoestring Marketer

There are seven prerequisites to being a great shoestring marketer and conveniently, they all start with “P”. The following definitions of the seven ”P’s” relate specifically the characteristics of successful shoestring marketers:

Poverty Mentality – means you proactively avoid spending on the traditional marketing avenues – that is: paid for advertising in the press, radio, TV, magazines, commercial trade shows, lavish printed materials, $50,000 websites etc.

 

 

Poise – means self-assurance, self-possession, self-confidence, self-belief, self-reliance, aplomb. Marketing your business is your responsibility. No one else will do it for you. You will need all the “poise” you can muster to move forward and take the inevitable knocks and disappointments – and the aplomb to handle the successes and the self-belief to handle the disappointments appropriately.

Passion – My personal favourite of the seven ‘P’s  means fervor, excitement, enthusiasm and zeal. I can’t teach you this one, you either feel this way about your business and your dreams or you don’t. If you don’t, change your business or find a new dream you can be passionate about.

 

Professionalism – means to be dedicated, committed, savvy on how to approach customers, suppliers and media in a way they respond to, expert on every aspect of your business, thorough in your approach and follow up and emotionally appropriate when dealing with them all.

 

Persistence –  means to be determined, dogged, diligent and just a teensy bit pushy but in a nice way..

 

 

 

A Powerful Pitch – This means you’ve done your homework and you know the hot buttons and appeal of your business to your target market  and can put the correct spin on it to interest different media on the different angles.

 

 

Persuasiveness – expressive and articulate in getting your ideas across. The natural result of the successful application of the above six “P’s”  is that you will in fact be very persuasive.

The Perils of ‘Oily Rag’ Thinking

Positive Marketing Momentum

It is largely unknown or not understood by the new small business person that marketing momentum used positively means that over time you will need to spend less and less on your marketing program.

Marketing has its own momentum. If you stop marketing for two, three or six months, you will have a corresponding soft patch or trough in business sales and enquiries further down the track. How much further down the track and how much effect is largely to do with the location and type of business you have. But ultimately your business will die a slow and agonising death. There is no such thing as a business staying the same – same is death. A business is either growing or it is dying.

Negative Marketing Momentum

For the rocking horse business a stop of all marketing activity for a period of 2-3 weeks would result in a noticeable downturn in business in 2-3 month’s time. Telephone and web enquiries dropped off gradually to a trickle.  Reduced enquiries, reduced business, reduced income and so it goes.

When times get tough, it is instinctive for many small businesses, (and many large businesses) who rely exclusively on paying for their promotion and marketing, to radically curtail or stop spending on marketing and substitute it with  – you guessed it –  nothing. They then wonder why business continues to slow. Their attitude is “Whew! We survived that month with no marketing expenditure, maybe I can get through the next month.” It continues until you are flattened financially with no hope of regaining any momentum because your own and/or your staff’s morale is in tatters on the floor. One of the most important prerequisites to being a good Shoestring Marketer and business person is self-belief – see the 7 P’s of Shoestring Marketing and Poise, so morale is big deal.

When there is an economic downturn, do not assume that “better” economic times are around the corner and you can run the business on the smell of an oily rag until it picks up. In the last few years the economy has slowed, and slowed, and slowed. It slows, then it slows some more and you’re still in “oily rag” mode, working impossible hours making less money. You don’t have the energy, time or inclination to work “on” the business because you’re so buried “in” the business. It’s a recipe for self-destruction.

Managing Supply & Demand through Marketing Momentum

Rule 1 – Never stop marketing. If you have a business, you should always be doing some from of marketing. You may wish to vary the type and intensity of marketing when your  efforts have been so effective that demand outstrips your ability supply and you risk disappointing or annoying potential customers with long waiting periods or inferior product.

Waiting lists or back orders can be great for your entrepreneurial ego, but no good for your business long term as they threaten your business credibility. Part of being a good shoestring marketer and business person is about matching demand and supply in an acceptable time frame to your customers. When we had more demand than we could supply, we slowed things with a careful combination of price increase and reduction in marketing activity, but we continued to take up and pursue any free exposure opportunities that presented themselves on our laps.

Tell Me You Love Me in Words and Pictures

word and picturesTestimonials from satisfied customers, put your prospective customers at ease. They give reassurance that your work has pleased others. When your customers pass on your name to others as in “word of mouth” this is a verbal testimonial. A written testimonial from a happy customer costs nothing other than your time asking for it.

Testimonials can be used in a portfolio of information about your product to prospective customers, they can used as support material, framed in the reception area of your business and excerpts can be used in your marketing collateral and as call outs on your website or blog.

Online, LinkedIn calls testimonials ‘recommendations’. As a matter of routine, you should ask connections you have done business for to provide you with a recommendation.

A testimonial letter can be on the customers letter head; can be short or long, hand written, typed, a You Tube clip, an online entry. As long as it makes prospective customers feel good about using your product or service, it’s a testimonial. Some organisations call these “praise or love letters”.

A bed and breakfast would keep a guest book with provision for comments from guests and this becomes their “brag book”. The comments that showcase the elements of their serivce that they are most proud of and best illustrate their unique offerings can be used as call outs on each page of their website or blog.

Letters from industry peers or celebrity endorsement can be useful in the right circumstances. I never forget receiving an information kit to exhibit at a Baby Boomer Expo which had a letter of Prime Ministerial endorsement from our Prime Minister of teh time, John Howard! Can you get Prime Ministerial endorsement for what you do?

I organised endorsement of my parent’s 50th wedding anniversary milestone from the Governor General, the Prime Minister, the State Premier and Local Member’s offices. I hate to admit it, but it’s not too difficult to organise – it just takes a little planning…and were my parents, family members and the guests impressed? You bet!

Positive publicity which you receive in the form of a radio or TV interview, write up in the local or metro newspapers, profile or interview for a magazine is great exposure for leads and your credibility, but the benefits are relatively short lived. You need to preserve it and incorporate it into your online and offline marketing efforts.

I kept a running list in reverse chronological order of all the media exposure our small business received since 1989 on the news page of our website.  I  laminated originals of the story for my permanent file, I photocopied or did colour reprints of selected pieces for prospective customers depending on what part of the business I was trying to pitch and to whom.

When Huey came to cook at Rocking Horse Lodge for our Open Weekend – he accidently dropped a wooden spoon in the grass which my daughter later found. At the end of the sojourn as is the custom,  Mr Moon, Huey’s culinary assistant, presented me with ‘the blue tea towel’. (Washed of course!) I was then able to have suitably mounted  – the spoon, the cover story in the local paper and the tea towel in a box frame and hung in the workshop in a high profile location. This provided mountains of credibility when the tour groups visited.

Across how many mediums can you promote how and why your customers love you and the feathers in your credibility cap?